We’ve collated everything you might be unsure about.
Where are you based?
We have a team based in Albury & Melbourne, but we love travelling anywhere the coffee is good and the love is strong!
Do you capture same-sex weddings?
Yes absolutely! We’re lovers of love, and head over heels for capturing it, no matter how it’s defined. At Love Poets we are accepting of everyone!
Do you offer a planning meeting before the day?
We most certainly do. There are a lot of moving parts on the day and we like to ensure we have the clearest idea possible of what this will look like to ensure we can capture the perfect film for you. Roughly five weeks before your wedding date, we’ll schedule a planning meeting. This meeting is to go over the finer details of your day, answer any remaining questions you may have and ensure we’re all on the same page for your videography/highlight film.
How long will it take us to receive our gallery?
We hate to keep you waiting as we know how excited you both will be to see your finished videos! We typically deliver our video galleries within 10-12 weeks of your wedding date. However, if you would like your gallery delivered faster than this then we do also offer priority delivery for an additional fee.
How long have you been capturing weddings?
Our founders Thomas and Ben having been capturing weddings since 2018 and are two of the most prominent wedding videographers in the Albury/Wodonga region.
What happens if disaster strikes and you can’t be at our wedding?
This has never happened to us and we hope it never will happen. However, if on the small chance this did happen, there are multiple videographers on our team and we always aim to have a backup. In the case that our entire team is booked out, we have many amazing videographer friends around Australia that will jump in to cover for us. We will still edit everything within our style and deliver everything you have booked as part of your package.
Can we see more films?
Sure, just ask us!
What is required to lock in our wedding date?
We love to keep this process short & simple! Firstly let us know the package you're interested in, then sign our wedding contract and finally pay the $1100 non-refundable booking fee. It's as simple as that! Your remaining balance is then due two weeks before your wedding.
How many hours of coverage do we get on our day?
All of our highlight film packages include 8 hours of coverage.
How will we receive our film(s)?
All Love Poets couples receive their films through a private online gallery hosted by our friends over at Vidflow™. Our galleries are always live, 24/7. They’re accessible on iPhones, tablets, laptops and smart TVs.
Are you insured?
Yes we are! We’re fully insured with public liability and equipment insurance. If you or your venue would like proof of this please reach out.
Do you offer payment plans?
Yes, absolutely! We understand hiring a wedding video team is a large investment in yourself. We can organise to split your payments into four equal instalments. Just give us a heads up and we can amend your invoice at any time.
What payment services do you offer?
We accept payments through bank transfers or credit card payments through Stripe.
What happens if we have to cancel or move our booking?
Life is complicated and the unexpected is to be expected! In the event of rescheduling of dates your deposit can be transferred. In the event of cancelation, the deposit cannot be refunded.
How far in advance should we book you for our wedding?
To avoid disappointment we usually recommend that couples book us anywhere between 10-16 months out from their wedding date.